"Seems to be a defect..."

After spending over an hour assembling and re-assembling our nursery shelf, it resembled the Leaning Tower of Pisa.  Now I am pretty adept at putting things together (ahem and Dave is not), so I called my even handier pal Beth to ask her advice. She offered wood glue or a return to the store.  Of course, I bought it online and dreaded the return shipping fees.  I called the customer service, and after explaining it all, she said, "Seems to be a defect..." GREAT! So they are giving us a full refund, plus they are paying the return shipping! Score! Of course, we are still lacking a shelf.